1. How is authenticity verified?

CravinLuxe utilizes industry experts to complete thorough authenticity checks. All items are backed by our 100% Authenticity Guarantee. If an item is found to be unauthentic, all funds paid will be refunded to the customer.

Note: Per company guidelines, documentation of a failed authentication inspection must be furnished by a customer in order to receive a refund. Authentication inspections must be completed by a certified industry expert.

2. What is CL's return policy?

Due to the nature of the luxury resale business, no returns or exchanges are accepted, unless the item has been proven to be unauthentic.

3. What are the shipping and handling times?

Orders are prepared and shipped within 1-2 business days. Signature is required for all deliveries. Shipping carrier of use may vary depending on the buyer's geographic location.

4. Who can I contact for order inquiries?

Please submit your questions via the Contact page or email us directly at support@cravinluxe.com

5. Why do the prices of your items vary across different Marketplace sites?

Our items are listed on many popular selling sites to help grow our brand. Popular selling platforms charge 15 - 20 percent listing fees, which is why our items are listed for higher on such platforms. Purchasing directly from our website is the most cost efficient way to secure your item. 

6. What is Shop Pay and Afterpay?

Shop Pay and AfterPay are lending companies that allow customers to establish Buy Now Pay Later payment plans for thousands of retail purchases.

Shop Pay Details: *Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

AfterPay Details: Afterpay terms differ from Affirm, view Afterpay Terms here: afterpay.com/en-US/loan-agreement

7. What does the condition of Giftable mean?

An item that is labeled as “Giftable” is defined as an unused item that includes all original retailer paperwork, packaging, and accessories.

The Cravin Luxe team directly purchases all new condition “Giftable” products from authorized designer retailers.

8. Where can I find CravinLuxe customer reviews?

Visit our Instagram page @cravinluxe for customer reviews, product videos, and MORE!
We are also 5 star rated on Ebay , Vestiaire Collective , and Poshmark.